Shipping, Returns & FAQs

• Jewelry Purchases: All Laura Cox Collection customers receive complimentary UPS ground shipping with a signature required upon delivery. When your order ships, we will send you a shipment confirmation email with tracking information.
• Orders should arrive within 2-3 business days after purchase unless noted otherwise in the product listing.

• For any Fine Jewelry items, we will honor returns within 7 days of purchase as long as the item is still in its original packaging and state (ie: no wear shown).
• Between 7-14 days, we will allow for returns for full store credit. We will not honor returns after 14 days of purchase. For any inquiries outside this policy, please email us at info@lauracoxcollection.com. 
• To initiate a return, please contact us at info@lauracoxcollection.com with your order # and items you wish to return, and we will happily assist you in the process.

• Laura Cox Collection encompasses a wide variety of high-quality materials, including 10k gold, 14k gold, 18k gold, natural diamonds, natural gemstones, and freshwater pearls. Specific materials associated with each style are listed on its product page. 
• All diamonds on the Laura Cox Collection website are natural mined diamonds, we do not sell lab created diamonds.

• We’re pleased to offer an assortment of styles for our shoppers with sensitive ears! We try to make sure each product description includes this information for you but if you ever have questions, just email us at info@lauracoxcollection.com.

• We actually sell a great product for this very thing! Check that out here.
• You can also extend the life of your Laura Cox Collection items by following a few tips:
• Jewelry is a beautiful and delicate accessory. To maintain shine and prevent tarnishing, avoid exposure to moisture (i.e., shower, pool, ocean, etc.) and liquid cosmetics (i.e., lotion, perfume, sunscreen, etc.).
• Store your items neatly when not in use. We do not recommend the bottom of your purse as a “safe place.” Allowing jewelry to hang out in your handbag is a surefire way to lose beads, scratch or misplace an item!
• A great option is to store earrings and bracelets in a soft, cushioned box in a clean and dry location. Necklaces should be hung separately to avoid tangling.
• When traveling, make sure all jewelry is secured in a hard-sided case.

• Electronic gift cards are available for purchase through our website.  You will receive a digital copy of your gift card upon receipt of your order. 

• Our electronic gift cards contain instructions to redeem at checkout.

HOW DO I KNOW IF AN ITEM IS RESTOCKED?

• When an item sells out on the site, you will see a "Notify me when available" button of the product page. Click this to receive an email when we get the chance to restock that item!

Laura Cox Collection

8595 Pelham Road, Suite 400

PMB 441

Greenville, SC 29615